Our Refund Policy

MarketHQ.com operates a seven day refund policy from the day that website is purchased. If at any time during the first seven days of ownership you are unhappy with your site, you may ask for a full refund. You will not be transferred your domain name until this window is complete.

After the seven days, you are not eligible for a refund and then store is entirely yours, including the domain name. From your purchase date, you will be given free hosting, training and support for the subsequent 12 months. You may switch to your own hosting at any time you wish to do so – please note that you will no longer be eligible for technical support but may still access the training.

How Do I Cancel?

If you wish to cancel, you will need to raise a support ticket to our team via your MarketHQ Training area.  We will be unable to process any requests via Live Chat, email, Facebook or Twitter.  We advise that all communication is carried out with us at all times via your MarketHQ Training areas this ensures it will be dealt with in the fastest time possible.